Information We Collect

When you visit our website or place an order, we may collect the following types of personal information:

• Personal details: name, email address, phone number, and shipping address
• Payment information: processed securely through our third-party payment providers — we do not store your credit card details
• Order information: products purchased, order date, transaction amount, and shipping details
• Device information: browser type, IP address, operating system, and referring URLs
• Communication data: messages sent via Instagram DM or email

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations, shipping updates, and tracking information
• Respond to your inquiries and provide customer support
• Improve our website, products, and services
• Send marketing communications (only with your consent)
• Comply with legal obligations

We will never sell, rent, or trade your personal information to third parties for their marketing purposes.

Third-Party Services

We use trusted third-party services to operate our store and process transactions. These include:

• Shopify: our e-commerce platform, which hosts our website and processes orders
• Payment processors: secure payment gateways that handle your payment information
• Shipping partners: courier services that deliver your orders within Jordan
• Analytics tools: services that help us understand how visitors use our website

These third-party providers have their own privacy policies governing how they handle your information. We encourage you to review their policies.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your cart contents and preferences
• Understand how you interact with our website
• Improve site performance and functionality
• Provide relevant content and recommendations

You can control cookies through your browser settings. Please note that disabling cookies may affect certain features of our website.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for all data transmitted through our website
• Secure payment processing through PCI-compliant providers
• Limited access to personal information on a need-to-know basis
• Regular review of our security practices

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data (subject to legal obligations)
• Opt out of marketing communications at any time
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with an updated "Last updated" date.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please reach out to us:

We aim to respond to all inquiries within 24 hours.